Information about returns

At Gela's Products, we strive to ensure you are completely satisfied with your purchase of our handmade cosmetics, candles, and soaps. Here you will find all the information about our returns policy.

Return Policy: An Overview

We want to make your returns experience as smooth as possible. Below are answers to frequently asked questions about returning your Gela's Products purchase.

Frequently Asked Questions about Returns

How long do customers have to return a product?

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account.

To cancel your order kindly send an e-mail with your order number to: info@gelasproducts.com

Are there any conditions that a product must meet in order to be returned?

Yes, to be eligible for a return, the product must be unused and, if possible, in its original packaging. Unfortunately, custom-made products cannot be returned.

For sealed products. When the seal is broken, these products cannot be returned.

Need More Help?

Do you have any other questions about our returns procedure? Don't hesitate to contact us. Our team is ready to help!